Discover
We talk to the people who run the process and watch the work as it happens, so nothing is guessed from documents alone.
How we work
A six step method, no shortcuts
We improve the process first and automate second. Each step produces a deliverable you keep, even if you never build with us.
Map
The current state becomes a clear swimlane map: handoffs, approvals, delays and rework, with the owner named at every step.
Measure
We put numbers on the map: cycle time, cost per transaction, error rates and the hours each person spends on admin.
Redesign
Using lean principles we cut steps, remove duplication and standardise the work. Simpler work costs less to automate.
Automate
Only what is left goes into software, built on your Microsoft 365 with Power Apps, Power Automate and SharePoint.
Sustain
We train your team, hand over the processes and monitor performance so the gains stick after we leave.
Outcomes
What gets better
The same four measures move on almost every engagement.
Cycle time
Requests that took days move in hours. Reminders and escalations are automatic, so nothing waits on a memory.
Error rate
Removing re-keying and manual calculation eliminates the mistakes that cost rework and customer trust.
Cost per transaction
Fewer touches per transaction and fewer approval steps cut the real cost of every unit of work.
Workload
Your best people stop doing admin and return to the work you hired them for.
Patterns
The same waste in every industry
After hundreds of assessments, the same opportunities show up again and again.
Approval chains that stall
Sensitive requests sit in inboxes for days while people chase and follow up by email.
The same data typed twice
Details are re-keyed into Excel, email and a form, and nobody can point to the source of truth.
Reports made by hand
Monthly reports are assembled from memory, always late and stale before they land.
Invoice chasing
Follow-up calls and spreadsheets consume the finance team and strain customer relationships.
Start now
Score your own processes
Download our Automation Readiness Checklist and rate each process in ten minutes. Bring the results to a free assessment and we will prioritise them with you.
10 to 25 hours
recovered per person per month on client processes within the first quarter.
2 to 4 weeks
to the first quick win, scoped as a fixed price build.
Free assessment
always. You keep the map and the numbers either way.
Typical gains
What our clients actually save
A snapshot across process improvement engagements in the last 24 months, before and after automation.
Typical before
5 days → 4 hrs
Approval turnaroundTypical before
70% ↑
Time recovered per processTypical before
90% ↑
Claims with no manual re-keyTypical before
35% ↓
Repeat IT help-desk tickets
How the cycle works
Six steps, then back to step one
Improvement is not a one-off project. Every delivered app feeds a baseline so the next round is faster and more targeted.
01
Discover
Walk the work, name the owners.
➞
02
Map
Swimlanes, handoffs, delays.
➞
03
Measure
Cycle, cost, error, hours.
➞
04
Redesign
Cut, simplify, standardise.
➞
05
Automate
Power Platform build.
➞
06
Sustain
Monitor, train, improve.
Before & after
The same workflow, before and after
A real example from a finance expense approval workflow before and after process improvement.
Before automation
Average approval time2 wks
Claims with manual re-key100%
Lost or disputed claims (per mo)14
Finance team hours on admin28 hrs / wk
Audit trailPapers
After automation
Average approval time48 hrs
Claims with manual re-key<10%
Lost or disputed claims (per mo)0
Finance team hours on admin9 hrs / wk
Audit trailPer record
ROI chart
Payback timeline on a typical engagement
A worked example: 60 employees, 2 hours per week of admin each, $15 / hour cost. Bars represent cumulative savings less engagement cost.
Month 1-$12,000
Month 2-$8,000
Month 3-$4,000
Month 4-$2,000
Month 5$0
Month 6+$4,000
Month 9+$14,000
Month 12+$26,000
Numbers are illustrative. Your free assessment produces a tailored payback for your numbers.
In numbers
Three pictures of the same win
Across 133+ process improvement projects, here is what companies typically see.
Hours back
10 to 25
hours / person / month, quarter 1
First win live
2 to 4 wks
typical fixed-scope delivery
Assessment
Free, always
you keep the map and the numbers either way
Ready when you are
Your first process is free to assess.
Send us one manual process and we’ll come back with a short automation plan, showing what to build, what it costs and what it saves you.